Do you have a leaky faucet? Do you need repairs on your water heater? Do you want to install a new high-efficiency toilet? Did your home just get struck with a plumbing emergency like a burst pipe? All of these jobs are best placed in the hands of a professional and experienced plumber – but how do you know who to choose? To make sure the job gets done right, the first time, we recommend asking the following six questions to any plumber you’re looking to hire. If you get the right answers, you know you’ve found a pro plumber who can do the job right.
Are you licensed?
In the province of Ontario, plumbing is known as a “compulsory trade.” You need proper training and a license to legally work in this province. Plumber is a highly skilled trade dealing with a delicate system in your home, which is why it’s so important that anyone who works on your pipes or fixtures knows what they’re doing. Ask any plumber you’re looking to hire if they have their Certificate of Qualification (C of Q).
Are you insured?
Always ask any plumber you are looking to hire if they carry valid insurance. If not, you as the homeowner could be liable for any injuries that happen on the job. Carrying valid insurance protects all parties.
How long have you been in business?
Everyone needs to get their start somewhere – but do you want it to be in your home? Your best bet is to look for a company that has been around for a while and established a reputation for quality results and great customer service. Faucet Fix has specialized in household plumbing since 1989. Of course, years in business isn’t everything – what if they only fix one toilet a year? Faucet Fix will repair or replacement more than 5,000 plumbing fixtures in homes in the Ottawa area this year alone.
How much do you charge?
An experienced plumber should be able to provide an accurate estimate for the services. Don’t be afraid to get multiple estimates from different companies. If one estimate is radically high, they are probably trying to overcharge you, but an estimate that is too low is just as bad – they could be cutting corners. Ask for clarification on any estimate you receive. For example, if one estimate includes a basic toilet but the other includes a high-efficiency model, it explains the price difference, and the more expensive estimate is actually a better deal in the long run.
What is your warranty?
All plumber should offer warranties on their labour and honour warranties on parts. If you talk to someone who doesn’t mention a warranty or dodges the question, move along. Faucet Fix has one of the best warranties in the business. We warranty our service work for two years from the date of invoice, and we honour all manufacturers’ warranties for parts we supply and install.
Can you show me references?
Ask any plumber you’re speaking with for a couple of references. Even better if you can connect with previous clients who also had their drain fixed, or replacement toilet installed etc. If the plumber in question can’t or won’t provide references, move along.
By ensuring these few things you can rest assured that the plumbing services you will receive will be quality work and won’t trouble you anytime soon. There are many cheats and scammers out there so don’t fall for anyone’s word and do your research.